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Frequently Asked Questions

Can I Schedule Orders for Monthly Delivery From UnderX?

Yes! You can subscribe to UnderX monthly. Subscribe now and get 15% off on every purchase with a subscription.

How Can I Edit My Order?

You can change or edit your order through your UnderX online account. To access your online account, click the account icon on the top right part of the website.
You will then ave access to your account. If you need assistance, feel free to reach out to us at.

Does Medicare Cover Adult Diapers?

Unfortunately, Medicare does not cover adult diapers or other incontinence products. However, it is important to note that some Medicare Advantage Plans (Part C) that standard plans do not cover. We recommend getting in touch with your the individuals who handle your plan for more information.